Refunds & Returns
Canceling an order
If you would like to cancel an order, it must be done before it is sent to an items maker. This is usually instantly after you place an order. After an order is sent to a supplier for making, we have already fronted money for your item to be made and shipped, the order can no longer be canceled.
Your satisfaction is important to us. Cases for refunds will be heard if it's something we can fix. If we've already fronted your money to your items makers, no refund can be issued. All sales are final. There are two instances where a refund can be issued:
- Must be before we send instructions to suppliers for making your item(s). This is instant after you make an order.
- If the product did not reach you in 60 business days, you can request a free reshipment or a refund on your item.
- We cannot refund clothing items as it is impossible to tell if items have been worn or stretched.
- All refunds are subject to a 50% fee for wasted time and to cover payment processor fees.
You can submit a refund request 0-12 hours after placing an order; after 60 days of placing an order.
You must reach out to us if you haven't received your order and it's been 60 days before we will authorize a refund. If these conditions are met and your refund request is approved, and a refund will be applied to your specific method of payment at checkout.
If you need to exchange your order for a different size or color, you can contact us directly and we will gladly walk you through the steps. Contact us first before shipping or sending any exchanges.
Subscriptions may be paused or canceled at any time. You may do this by logging into your account with the email address you used to make the subscription purchase, then you may edit your subscription settings from within your account. Due to the prepayment of stock for subscriptions, these orders are not eligible for a refund.